Duck Distribution Service
Bureau of Avian Logistics
Global Avian Equilibrium Division
Legal & Policy Archive
Central Repository for Regulatory, Compliance, and Administrative Notices
Privacy PolicyLast updated: June 2026
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or purchase our novelty products.
1. Who We Are
We are an Australian based business providing satirical novelty items (duck figurines and accompanying letters). We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect the following information when you place an order or submit a form:
• Name
• Email address
• Shipping address
• Order details
• Optional preferences or notes
We also automatically collect:
• Basic analytics data
• Device/browser information
• IP address
3. How We Collect Information
• Through Carrd form submissions (emailed directly to us)
• Through Stripe during payment processing
• Through website analytics tools (if enabled)
4. How We Use Your Information
We use your information to:
• Process and ship your order
• Contact you about your purchase
• Improve our website and services
• Comply with legal obligations
We do not sell or trade personal information.
5. International Data Transfers
Your information may be stored or processed on servers outside Australia, including by:
• Carrd (US based)
• Stripe (global)
• Email providers
By using our website, you consent to these international transfers. We only use reputable providers with appropriate security measures.
6. How We Store & Protect Data
We use secure systems, encrypted payment processors, and reputable third party services.
We retain data only as long as necessary for business and legal purposes.
7. Access, Correction & Deletion
You may request:
• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (where legally permitted)
Contact us at: [your email]
8. EU/UK Users (GDPR Lite Notice)
If you are located in the EU or UK, you may request deletion or correction of your data. We will comply where reasonable and where it does not conflict with Australian law.
9. Contact
For privacy enquiries: ([email protected])
Terms & ConditionsLast updated: June2026
By using this website or placing an order, you agree to the following terms.
1. Nature of Products
We sell novelty, satirical items (duck figurines and humorous letters).
These products are intended for entertainment purposes only.
2. Pricing & Currency
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
International customers may incur currency conversion fees from their bank.
3. Payment Processing
Payments are securely processed through Stripe.
We do not store credit card information.
4. Shipping
Orders are shipped via standard postal services.
International delivery times vary and may be affected by customs or local postal systems.
5. International Users
If you access this website from outside Australia, you are responsible for ensuring compliance with your local laws.
6. Governing Law & Jurisdiction
This website and all purchases are governed by the laws of Australia.
Any disputes will be handled exclusively in the courts of New South Wales, Australia.
7. Intellectual Property
All branding, text, original artwork, and fictional agency content are owned by us.
You may not reproduce or distribute our content without permission.
8. Limitation of Liability
We are not liable for:
• Delays caused by postal services
• Customs issues
• Misuse of novelty items
• Minor variations in product appearance
9. Contact
For enquiries: ([email protected])
Refund & Returns PolicyLast updated: June 2026
We comply with Australian Consumer Law (ACL).
1. Faulty or Damaged Items
If your item arrives damaged or faulty, contact us within 30 days with:
• Your order number
• A photo of the issue
We will offer:
• A replacement, or
• A refund
2. Change of Mind
Because our items are novelty, personalised, or humorous in nature, we do not offer change of mind refunds.
3. International Returns
International customers are entitled to ACL protections.
However:
• Return shipping costs from outside Australia are the customer’s responsibility unless the item is faulty.
• Refunds are issued in AUD.
• Currency conversion differences are not covered by us.
4. Non Fault Issues
The following are not considered faults:
• Minor cosmetic variations
• Differences in humour interpretation
• Postal delays
5. Contact
For refund enquiries: ([email protected])
Shipping PolicyLast updated: June 2026
1. Processing Times
Orders are processed within 2–5 business days.
2. Domestic Shipping (Australia)
Delivery typically takes 3–10 business days depending on location.
3. International Shipping
We ship worldwide.
Delivery times vary by country and may be affected by:
• Customs processing
• Local postal services
• International delays
4. Customs Duties & Taxes
International customers are responsible for any import duties, taxes, or fees.
5. Lost or Delayed Parcels
Once an item leaves Australia, tracking may be limited.
We are not responsible for delays caused by customs or foreign postal systems.
6. Incorrect Addresses
We are not responsible for orders shipped to incorrectly entered addresses.
Website DisclaimerLast updated: June 2026
This website is a satirical novelty service.
We are not a government agency, postal authority, or official distribution service.
All products are intended for entertainment purposes only.
We make no guarantees regarding:
• Interpretation of humour
• Emotional impact of receiving a duck
• The behaviour of ducks (real or fictional)
Cookie NoticeWe may use cookies or analytics tools to improve website performance.
You can disable cookies in your browser settings.
Intellectual Property NoticeAll branding, seals, fictional agency names, text, and original artwork on this website are the property of the site owner.
You may not copy, reproduce, or distribute any content without permission.
The Duck Distribution Service (DDS) is a fictional, satirical entity.
All products and documents are intended for entertainment purposes only.
No ducks are deployed, redistributed, reassigned, or re‑quacked
without appropriate whimsy and recipient acknowledgement.
Duck Distribution Service
Bureau of Avian Logistics — Global Avian Equilibrium DivisionThis archive contains all official DDS policies and notices.
For operational enquiries, return to the main DDS site.© 2026 Duck Distribution Service